Where we ship
We currently ship within the United States — all 50 states, U.S. territories, and APO/FPO addresses.
Processing & delivery
Orders are processed and shipped within 2–3 business days of order confirmation. Orders placed on weekends or holidays are processed the following business day.
We ship via USPS, UPS, or FedEx depending on destination and order value. After processing, expect:
- Standard — 3–7 business days
- Express — 2–3 business days
- Overnight — 1 business day (order by 12pm PT)
Actual delivery times may vary based on carrier and destination. Shipping timelines are estimates and are not guaranteed.
Complimentary standard shipping on orders over $800.
Signature & insurance
Orders over $500 require an adult signature upon delivery. This protects both you and Ahida Correale, LLC from lost or stolen packages.
All shipments are insured against loss and damage in transit. Once the carrier marks a package as “delivered,” insurance no longer applies — please see the Lost or Stolen Packages section below.
You will receive a shipping confirmation email with tracking information as soon as your order ships. Please allow 24 hours for tracking to update.
Returns & exchanges
Due to the handmade, one-of-a-kind nature of our collections, all sales are final unless the item arrives damaged, defective, or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us at hello@ahidacorreale.com within 5 days of delivery with:
- Your order number
- Clear photographs of the item and the packaging
- A description of the issue
We will review your request within 3 business days. If approved, we will offer, at our discretion, either a replacement (subject to availability, since each piece is one-of-a-kind) or a full refund to your original payment method.
Items approved for return must be shipped back within 7 days of approval, unworn, unwashed, with all original tags and packaging. We will provide a prepaid return shipping label. Refunds are issued within 5–10 business days of our receipt and inspection of the returned item, and will appear on your statement within 1–2 billing cycles.
Non-returnable: items marked “Final Sale,” custom or personalized orders, and gift cards.
Lost or stolen packages
If tracking indicates your order was delivered but you did not receive it, please:
- Check with neighbors and building management.
- Contact the carrier directly (USPS, UPS, or FedEx) to file a lost package claim.
- Contact us at hello@ahidacorreale.com within 7 days of the “delivered” status, and we will assist with the carrier claim.
Ahida Correale, LLC is not responsible for packages marked as delivered by the carrier. We strongly recommend adding shipping insurance at checkout for high-value orders.
Order cancellations & address changes
You may cancel an order for a full refund only if it has not yet shipped. Once packaged or shipped, cancellation is not possible.
Address changes must be requested within 2 hours of order placement by emailing hello@ahidacorreale.com. Changes cannot be made once an order has shipped.
Customers are responsible for providing accurate shipping information at checkout. If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment; additional shipping charges will apply.
Return address
Ahida Correale, LLC — Returns
1805 29th Avenue
Seattle, WA 98122
Please do not ship returns without prior authorization; unauthorized returns will not be refunded.
On our pieces
Each Ahida Correale piece is entirely handmade and artisan-produced in San Juan Colorado, Oaxaca. Natural variations in embroidery, color, textile, and sizing may occur — and are considered part of the beauty and uniqueness of the garment.
All products are subject to availability. We make every effort to display colors and imagery accurately; however, actual colors may vary slightly depending on screen settings.